At Zu Clothing, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and refund policy to ensure your peace of mind.
We strive to provide excellent customer service, and our dedicated support team is available to assist you with any questions or concerns regarding our return and refund policy. Your satisfaction is important to us, and we are here to ensure a smooth and satisfactory resolution for you.
Please note that this is a general overview of our return and refund policy. For more detailed information and specific instructions, we encourage you to review our full policy on our website. Thank you for choosing Zu Clothing, and we appreciate your trust in our commitment to customer satisfaction.
Returns must be initiated within [X] days of receiving the product. Please contact our customer support team or visit our website's returns section for assistance.
To be eligible for a return, the item(s) must be in their original condition, unworn, unwashed, and with all original tags attached.
Yes, you will be responsible for the shipping costs associated with returning the item(s) to our designated return address, unless the return is due to an error on our part.
Once we receive and inspect the returned item(s), we will process your refund within [X] days. Refunds will be issued to the original payment method used for the purchase.
Yes, we offer the option to receive store credit for your returned item(s) instead of a refund. Store credit can be used towards future purchases on our website.
At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired item.
Please reach out to our customer support team through the contact information provided on our website. They will be happy to assist you with any questions or concerns regarding our return and refund policy.
